Customer Success Toolkit

Best Practices

Your Content Matters

Know your audience
Establish your voice
Consolidate your content for multiple platforms
Organize and format your content
Proof Read

How well do you know your guests?

Use the Analytics to understand guest usage & behavior
Learn the best way to use your data
Turn Insights into actions!

Monetize & Incentivize Your Guest

Keep guests spending at the hotel.
Upsell Special Offer Packages
Add upgrades and other revenue driving items
Upsell sales partnerships to local companies

Staff Engagement

How well does your staff know the app?
Are you actively training your staff on the platform?
Are your staff mentioning the app to guests?
Do you have staff alerts and escalation settings turned on?

Other

Runtriz Send App

Wifi Redirect

Runtriz Platform Benefits

RMS Tips